Terms of service
Last updated 8 October 2026.
These terms govern the lead generation services provided to a business client ("you") by Bastion Leads ("Bastion Leads", "we"), whose details are in clause 14. They apply from the point you pay the starting fee.
1. What the service is
We identify commercial facilities within a service area you define, contact them in our own name to introduce cleaning services, and deliver to you the contacts who reply asking for a quote or further information. We contact facilities as Bastion Leads. We do not write as you or claim to be you.
2. What counts as a qualified lead
A lead is qualified, and chargeable, when all of the following are true:
- The business is inside the service area agreed with you.
- It is a commercial facility, not a private residence.
- The contact is an owner, office manager, facilities manager or operations lead, identified by name and job title.
- The contact replied to our outreach asking for a quote, a callback or more information.
Each lead is delivered by email with the company name, address, phone number, website, contact name and job title, email address, and the reply received.
3. Fees and payment
The service has two stages.
- Pilot. A starting fee is payable before work begins. It is credited in full against your first leads. Each qualified lead delivered is then charged at a fixed per-lead price. The pilot covers up to ten qualified leads.
- Retainer. If you choose to continue after the pilot, a fixed monthly fee applies for continuous outreach and exclusivity in your area. The retainer starts only when you confirm it in writing. If you do not, the engagement ends when the pilot ends.
The starting fee, the per-lead price and the monthly fee are agreed with you in writing before work begins and confirmed by email. Leads are invoiced in batches and monthly fees are invoiced monthly. Invoices are payable within 7 days. Prices are in US dollars and exclude any taxes that may apply in your jurisdiction.
4. Replacement
If a delivered lead does not meet all four criteria in clause 2, tell us within 72 hours of delivery, with the reason, and it will be replaced at no charge, or credited if you prefer. This is the sole remedy for a lead that does not meet the criteria.
5. Exclusivity
While you are an active client, we will not provide lead generation services for commercial cleaning to any other business in your agreed metropolitan area, and no lead delivered to you is delivered to anyone else.
Exclusivity covers the metropolitan area agreed in writing at the start. It ends when the engagement ends, after which we may work with other companies in that area.
6. What is not promised
We do not guarantee any number of leads, any conversion rate, any contract won, or any revenue. Whether a lead becomes a customer depends on your pricing, your responsiveness and your sales process, none of which we control. Nothing on the website or in any conversation should be read as a guarantee of results.
7. Your responsibilities
- Give accurate information about your service area, capacity and the facility types you serve.
- Follow up on delivered leads promptly. Leads go cold quickly and we cannot be responsible for the outcome of a lead contacted late.
- Use the personal data in delivered leads lawfully, including under applicable data protection and anti-spam law, and only to pursue the enquiry that was made.
- If a lead tells you they do not want further contact, respect that straight away.
- Do not resell or redistribute delivered leads to any third party.
8. Data protection
Up to the point a lead is delivered, we act as the controller of the contact data involved. Once a lead is delivered to you, you act as an independent controller and are responsible for your own compliance. How we handle personal data is set out in the privacy policy.
9. Confidentiality
Neither side will disclose the other's non-public business information, such as pricing, client lists and methods, to anyone else, except where required by law.
10. Liability
To the extent permitted by law, our total liability arising out of the service is limited to the total fees you paid in the three months before the claim arose. We are not liable for lost profits, lost contracts, or indirect or consequential loss. Nothing here limits liability for death, personal injury, fraud, wilful misconduct, or anything else that cannot be limited by law.
11. Ending the engagement
During the pilot, either side may end the engagement at any time with 7 days' written notice by email. Once the retainer has started, either side may end it with 30 days' written notice by email. There is no minimum term.
Leads already delivered remain payable. The starting fee is non-refundable once outreach has begun, except for the credit described in clause 3.
12. Changes to these terms
These terms may change for future engagements. The version in force when you paid the starting fee governs your engagement. Changes to an ongoing engagement require agreement by both sides.
13. Governing law
These terms are governed by Polish law, and the courts of Wrocław, Poland have jurisdiction over any dispute, unless mandatory law in your country provides otherwise.
14. Provider and contact
- Provider
- Vojtek Drozdek-Chmielewski, trading as Bastion Leads
- Address
- Wilkaska 14, 54-104 Wrocław, Poland